Dialer Features |
| Vicibox V2.0 New Web Interface for Admin/Agent |
| Realtime Dashboard |
| Interactive reporting to have an eagle eye view for all campaigns and agents. |
| Inbound, Outbound and Blended call handling |
| Skills-based routing with agent ranking |
| Outbound agent-controlled, broadcast and predictive dialing |
| Integrated call recording |
| Three-Way calling within the agent screen |
| Agent Scripting with customer data |
| Scheduled Callbacks: Agent-Only and Anyone |
| External CRM Integrations |
| Ability to have agents work from almost any internet connected computer |
| Web-configurable IVRs and Voicemail boxes |
| Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate |
| Custom Data Field Forms with Switchable Forms |
| Zoiper Webphone and our WebRTC phone are both included |
| Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts |
| Inbound Post-Call Customer Surveys |
| Inbound Queue Preserve-Place-in-Line |
| Inbound Queue Closing Time Features |
| Integrated web-based agent phone included, requires no agent setup |
| Immediate or scheduled website callbacks |
| Real-time reports with “click-to-listen” to monitor agent phone calls |
| Inbound and Advanced Forecasting Reports |
| Full USA, Canada and UK regulatory-compliance |
| DNC.COM Lead Filtering and Inbound Call Filtering |
| 99.9% up-time guarantee* |
| Dedicated dialing server hardware |
| Single server guaranteed to handle at least 25 agents at 3:1 line ratio |
| Additional servers can be added to increase agent and call capacity |
| Month-to-month terms, no long-term contracts |
| No hidden fees |
The only software that smoothly spread your messsage to million of customers.
Intelligent predictive dialing auto control dialing speed.
More FeaturesFor each agent, Vicidial requires 87 kilobits for the phone connection and 3 kilobits for the web connection for a total of 90 kilobits. To calculate how much bandwidth you need at your location, simply multiply the number of agents by 90 kilobits (Example: 20 agents x 90 kilobits gives you 1800 kilobits). To calculate how many megabits that is, simply divide the sum by 1024 (Example 1800 kilobits divided by 1024 is 1.757 megabits).
If need be, compression can be used on the agents’ phone connections which will reduced the amount of bandwidth required. However, this can reduce the audio quality for both the agent and the customer.
Press 1 Dialer helps you reach thousands of contacts automatically by saving significant time and money. It helps improve efficiency, generate efficient leads, helps in debt collection, duplicate number checking, VoIP carriers and offer multiple benefits.
Press 1 automated dialer software solution, you can increase your sales over 200%. Agents can spend more time with talking to live prospects which leads to more sales and higher revenue gains.
