Vicibox Center (“Press”, “we,” “us,” or “our”) respects our customers’ privacy and we are committed to protect their personal/confidential data. We ensure through this policy that we look after our customers’ data while they visit our website (regardless of the area you visit it from) and let our customer’s know about their privacy rights and how the law protects them.
1. NECESSARY INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA AND HOW WE USE IT
4. REVELATION OF YOUR PERSONAL DATA
5. INTERNATIONAL TRANSFERS
6. DATA SECURITY
7. DATA RETENTION
8. YOUR LEGAL RIGHTS
The intention of this website is not for children, and do not collect data relating to children that we know.
This version was last updated on 16th March 2020. It is necessary that your personal data we hold must be accurate and current. You are requested to inform us if there are any changes in your personal data during our relationship with you.
The data we collect about you
Personal information, or personal data, implies any data about a person from which that individual can be recognized. It does exclude data where the personality has been expelled (anonymous data). We may collect, use, store and transfer different kinds of your personal data which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier
Contact Data includes billing address, delivery address, email address, website address, and telephone numbers.
Financial Data includes bank account and payment card credentials.
Professional Data includes your company name, company size, business type, and your customer information.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your account registration data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, and any other information you provide us.
Usage Data includes information about how you use our website, products and services, such as the phone number placing and receiving calls, the date of the call, duration of the call, other call related meta-data, text message data, the phone number sending and receiving the message, the date of the message and the content of the message.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, your communication preferences and any account information from add-ons and other third-party services you use in conjunction with our services.
We additionally gather and use Identity, Contact and Profile information about others that you submit to us to utilize the administrations. YOU SHOULD ALWAYS OBTAIN THE CONSENT OF SUCH INDIVIDUALS BEFORE PROVIDING US WITH SUCH INFORMATION.
We utilize different ways to collect data from and about you including through.
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by mail, phone, email or otherwise. This includes personal data you provide when you:
use our products or services including to make telephone calls and send text messages;
register yourself on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may collect personal data about you from various third parties as per below:
Technical Data from the following parties:
1. analytics providers;
2. advertising networks; and
3. search information providers.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.
Identity and Contact Data from publicly available sources.
We are only able to use your personal data as per law authorizes us. Mostly, we will use your personal data in the following circumstances:
Where there is a need to perform the contract we are about to enter into or have entered into with you.
Where it is compulsory for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
By and large we don't depend on consent as a legitimate reason for handling your personal data other than comparable to sending third-party direct marketing correspondences to you by means of email, call or instant message. You reserve the right to pull back consent to marketing whenever by reaching us at support [at] viciboxcenter.com
Purposes for which we will use your personal data
In the following table we have enumerated all the ways that we intend to use your personal data as per legal bases which is also mentioned. We have also mentioned our interests and its legal ways where appropriate.
Note that we may process your personal data for more than one legitimate ground contingent upon the particular reason for which we are utilizing your information. If it's not too much trouble get in touch with us in the event that you need insights regarding the particular legitimate ground we are depending on to process your own information where more than one ground has been set out in the table beneath.
We try to provide you with options regarding certain personal data uses, particularly around marketing and advertising. Following mechanisms have been established about your personal data control:
Our promotional offers
We may utilize your Identity, Contact, Technical, Usage and Profile Data to shape a view on what we figure you may need, or what might hold any importance with you. This is the way we choose which products, services and offers might be pertinent for you (we call this marketing).
You will get marketing correspondences from us if you have enquired information from us, bought products or services from us or in the event that you furnished us with your subtleties when you entered an opposition or enlisted for a marketing and, for each situation, you have not quit accepting that marketing. We maintain whatever authority is needed to utilize the name and additional logo of the organization you work for in exposure material, promoting or marketing security, except if you explicitly reveal to us in any case.
We will take your express opt-in consent before we send your personal data with any company outside the Vicibox Center Company for marketing purposes.
You can enquire us or third parties to discontinue sending you marketing stuff at any time. You may opt-out of receiving our newsletters by clicking on the opt-out link included in every email newsletter we send, or by contacting support [at] viciboxcenter.com. Vicibox Center service offerings include acting as a service provider for our clients’ in providing an “opt-out” platform for their recipients [end users]. At any time, recipients [end users] may discontinue receiving SMS offers by sending the SMS message “STOP” to the applicable short code, or by following other instructions provided by that Client.
In case of loss of information by recipients [end users] that what keywords are supported, they can message “HELP to ………. Vicibox Center will respond along with instructions that pertain how to use services and how to unsubscribe.
Opting out from a specific Customer’s offers will not apply to any correspondence from another Customer. All information provided to Vicibox Center clients is owned by said customer and subject to their privacy statement. We will not be responsible for their privacy practices during our role as the Customers’ service provider.
Change of purpose
We will just utilize your personal information for the reasons for which we collect it, except if we sensibly consider that we have to utilize it for another reason and that reason is perfect with the first reason. In case of your wish to get clarification about how the preparation for the new reason for existing is compatible with the original reason, it would be ideal if you get in touch with us.
In case we need to use your personal information for an unassociated purpose you will be notified and explained on which legal grounds we have to do so.
Please be informed that we may process your personal information without your knowledge or consent, in accordance with the mentioned rules, where this is required or permitted by law.
Disclosures of your personal data
We may need to impart your personal information to the parties set out beneath for the reasons set out in the table in paragraph 4 above.
Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
We provide your personal information within the Vicibox Center Company. This will include transferring your data outside the European Economic Area (EEA).
In case of transferring your personal information out of the EEA, we make sure a 100% security is afforded to it by ensuring at least as per following safeguards:
We only transfer your personal information to countries that have been ensured to provide an appropriate level of security for personal information by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we utilize certain specialist organizations, we may utilize explicit agreements endorsed by the European Commission which give personal information a similar protection it has in Europe.
Where we use suppliers situated in the US, we may move information to them on the off chance that they are a piece of the Privacy Shield which expects them to give comparable protection to personal information shared between Europe and the US. For additional subtleties, see European Commission: EU-US Privacy Shield.
If you have any query on the specific mechanism used by us when moving your personal information out of the EEA, please do let us know.
We have set up proper security efforts to keep your personal information from being inadvertently lost, utilized or got to in an unapproved way, modified or unveiled. Likewise, we limit access to your personal information to those workers, operators, temporary workers and other third parties who have a business need to know. They will just process your personal information on our directions and they are dependent upon an obligation of privacy.
We have set up procedures to deal with any suspicious personal information breach and will inform you and any relevant regulator of a breach where we are lawfully required to do so.